total petir Privacy Policy

This page describes what we collect when you use total petir and how we keep that data protected. Our commitment is straightforward: we collect only what is necessary to operate our sportsbook, live-dealer tables, slots, and esports markets, and we use your information solely for account management, payment processing, fraud prevention, and legal compliance.

We understand that players across Jakarta, Surabaya, Bandung, Medan, and Semarang trust us with their personal and financial information. That trust matters to us. Every piece of data you share—from your email and identity documents to your payment method—is encrypted, stored securely, and never sold to third parties.

Read on to understand exactly what total petir collects, how we use it, who can access it, and what rights you have over your own information.

What We Collect on total petir

When you open an account with total petir, we ask for your email address, a password, your full legal name, date of birth, and phone number. These details are mandatory for account creation and are used to identify you within our system and communicate with you about your account status, deposits, withdrawals, and customer support queries.

Before your first withdrawal, we request identity verification (KYC). You upload a copy of a valid government-issued ID (passport, national ID card, or driver's license) and a proof of address (utility bill, rental agreement, or bank statement). We store these documents securely in encrypted form and use them only to confirm your identity and prevent fraud. Once verified, you do not need to re-submit these documents for future withdrawals.

When you deposit or withdraw, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account, we do not store your full card or account credentials. Instead, we use tokenised payment processors—third-party payment gateways—that handle the sensitive data. We see only the transaction ID, amount, timestamp, and confirmation status. This protects your payment details from ever sitting on our servers.

Gameplay and Transaction Data

As you use total petir—placing bets on Liga 1 matches, playing blackjack or roulette at our live-dealer tables, spinning slots, or trading esports markets—we log every transaction. We record your stake, the outcome, the settlement time, and your resulting account balance. This data is stored for dispute resolution, tax reporting, and fraud detection. We also track your login times, device type, and IP address to detect unusual account activity and protect you from unauthorised access.

Tokenised payment

A secure method where a third-party processor handles your payment credentials, and we receive only a confirmation code and transaction summary.

KYC (Know Your Customer)

Identity verification required before withdrawal; involves uploading government ID and proof of address.

Encrypted storage

Your data is converted into code that only our authorised systems can read, protecting it from unauthorised access.

How We Use Your Data on total petir

Our primary use of your information is operational. We use your email to send account notifications (deposit confirmations, withdrawal requests, login alerts). We use your name and date of birth for KYC and age verification—we do not knowingly allow underage users on total petir. We use your phone number for two-factor authentication if you enable it, adding a layer of security to your account.

We analyse gameplay and transaction data in aggregate (never individually identified) to understand patterns, improve our live-dealer studio experience, optimise our sportsbook odds, and refine our slot game offerings. We never use your individual data for targeting, profiling, or marketing without your explicit consent. We do not sell or rent your data to advertisers.

We may share your information with third-party processors who help us operate. For example, payment processors handle your deposits and withdrawals. Email service providers send our notifications. Fraud-detection vendors scan for suspicious activity. Customer support platforms store your chat history so our team can assist you. All these partners are contractually bound to keep your data confidential and use it only for the services we request.

International Data and Servers on total petir

Our servers may sit outside Indonesia. This means your data could be processed, stored, or backed up in jurisdictions with different privacy laws. By creating an account on total petir, you consent to this international data transfer. We apply the same encryption and security standards regardless of server location, so your information remains protected.

If you reside in a jurisdiction with strict data-residency requirements, please contact our customer support team via in-app chat. We may be able to discuss your specific compliance needs or limitations on total petir's service in your region.

Cookies and Tracking on total petir

We use cookies—small text files stored on your device—to remember your login status, language preferences, and gameplay history. These cookies help us provide a seamless experience so you do not have to re-authenticate every time you refresh the page or return to total petir later. We also use analytics cookies to track how users navigate our platform, what games are most popular, and where we can improve performance.

You can disable cookies in your browser settings, but doing so may limit functionality on total petir. For example, you may need to log in again on every visit, or your language and theme preferences will not be saved. We respect your choice but recommend keeping cookies enabled for the best experience.

Your Rights and Our Obligations on total petir

You have the right to opt out of non-essential communications. If we send you promotional emails or gameplay notifications, you can unsubscribe or adjust your preferences in your account settings. However, we will always send you critical messages—deposit confirmations, withdrawal alerts, security warnings—regardless of your notification preferences, as these are essential for account protection.

Our retention policy is simple: we keep your data only as long as necessary. Account details and payment histories are retained for at least five years to comply with tax and anti-money-laundering regulations. Once you close your account on total petir, we begin a deletion process that typically concludes within ninety days, though some data may be archived longer if required by law.

If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with your local data-protection authority. We will also investigate any complaint you file directly with us and provide a response within one month.

Data Security and Breach Notification

We protect your data using industry-standard encryption (SSL/TLS protocols), firewalls, and regular security audits. Our servers are monitored continuously for suspicious activity. Access to your personal information is restricted to authorised total petir employees and contractors who need it to serve you.

In the unlikely event of a data breach—unauthorised access to your information—we will notify you promptly via email. We will explain what information was accessed, what steps we are taking to secure it, and what measures you can take to protect yourself (such as changing your password). Depending on the severity, we may also file a report with data-protection authorities and monitor your account for fraudulent activity.

Third-Party Services and Links on total petir

Our platform integrates with third-party payment processors, live-dealer studios, and analytics providers. When you use these services through total petir, you may be sharing data with those providers. We are not responsible for their privacy practices—we recommend reading their privacy policies directly. However, we choose our partners carefully and ensure they meet security standards before integration.

If you click an external link from total petir (for example, to Liga 1 match information or an esports tournament page), you leave our platform. That external site's privacy policy applies. We do not control or endorse third-party privacy practices.

Children and Underage Users

total petir is not intended for users under the legal gambling age in their jurisdiction. We prohibit account creation by anyone under eighteen. If we discover an underage user, we immediately close their account and do not process any payouts. If you are a parent or guardian and believe your child has created an account, contact our customer support team right away.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on total petir. Your continued use of the platform after an update indicates your acceptance of the revised policy.

For questions about this policy or to exercise your data rights, reach out to our customer support team via in-app chat. We are available during standard business hours and will address your inquiry within one business day. Your privacy matters to us, and we are here to help.