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DANA deposit and withdrawal

DANA is Indonesia's most-used digital wallet, and we've optimized total petir for fast DANA transactions. To deposit, select DANA on the Deposit page, confirm your amount (minimum our welcome offer; maximum our welcome offer per transaction), and approve the payment in your DANA app. Funds appear in your account within subject to verification. For withdrawal, go to the Withdrawal page, enter your amount, and select DANA as the destination. Your DANA balance updates within subject to verification on average. No account linking is needed — each transaction is independent. DANA deposits and withdrawals have no fee on our platform. During peak hours (evenings and weekends), processing may take an extra subject to verification. If your deposit doesn't arrive after subject to verification, contact support with your transaction ID, and we'll investigate immediately.

OVO and GoPay usage

OVO and GoPay are equally supported on total petir and follow the same flow as DANA. For OVO, select OVO at checkout, authorize in your OVO app, and funds settle in subject to verification. GoPay typically takes subject to verification due to processing at Fintech bridges. Both wallets have per-transaction limits (OVO up to our welcome offer; GoPay up to our welcome offer), which align with your wallet tier. If you haven't linked your OVO or GoPay account with your phone number, we'll prompt you to verify it during checkout — this is a one-time step for KYC compliance. Withdrawal to OVO or GoPay works the same way: enter your amount, confirm, and the money arrives in your wallet. No additional apps or logins are required. Both services charge no fee from total petir side. If your OVO or GoPay account is flagged as inactive or unverified by the wallet provider, your deposit or withdrawal may be delayed; contact your wallet provider directly to reactivate.

BCA, Mandiri, BRI, BNI virtual account

For traditional bank transfers, we provide virtual account (VA) numbers from BCA, Mandiri, BRI, and BNI. When you choose bank transfer at Deposit, we generate a unique VA code — for example, "1234567890123456789@totalbank" — valid for 24 hours. Transfer your deposit amount to this VA from your personal bank account using your online banking, mobile app, or ATM. Funds reflect in your total petir account within subject to verification (sometimes longer during bank processing windows). No minimum amount applies, though some banks may set their own floor. To withdraw, select your bank and enter the account number linked to your personal account — withdrawals must go back to the same account used for deposit, per anti-money-laundering rules. Bank transfers typically clear within one business day; transfers initiated on weekends or public holidays are queued and processed on the next business day. Virtual accounts are generated fresh for each deposit, so you'll receive a new VA number each time. If you transfer to an expired VA or the wrong amount, the bank will reject the transaction — contact support with your bank's reference number, and we'll help retrieve your funds.

Fees, limits and verification

total petir charges zero fees on deposits and withdrawals — all costs are covered by us. Your bank or wallet provider may charge a transfer fee (typically our welcome offer–5,000), which is their independent charge. Deposit minimums are our welcome offer across all methods; maximums depend on your payment provider. For withdrawals, there is no fee, but withdrawal limits increase after KYC verification. Unverified accounts can withdraw up to our welcome offer per day; verified accounts (KYC complete) can withdraw up to our welcome offer per day. KYC requires submission of a government ID and proof of address (both 3 months or newer). Verification typically completes within 1 to 4 hours during business hours. During weekends or public holidays like Idul Fitri, Idul Adha, or Imlek, verification may take longer (up to 24 hours). Once verified, you unlock higher withdrawal limits, are eligible for promotional bonuses, and can participate in special offers tied to events like Piala AFF or Liga 1 tournaments. All withdrawal requests are processed within the stated window — bank transfers 1 business day, wallet transfers subject to verification — subject to standard verification checks.

Resolving a stalled transaction

If your deposit has not arrived after the expected window, log into your account and check your Deposit History. If the status shows "Pending", wait 5 to 10 more minutes — the bank or wallet provider may be processing. If it shows "Failed", the transaction was rejected (typically due to insufficient funds or a timeout); you can retry immediately. If the deposit shows "Completed" in total petir but the funds are not in your game balance, contact support immediately with your transaction ID — this is rare, but our team can investigate and credit your account manually within 24 hours. For withdrawals, check your Withdrawal History for status. If a withdrawal is "Under Review", it means our compliance team is verifying the transaction (usually less than 1 hour); do not submit another request during this time. If a withdrawal has been "Under Review" for more than 24 hours, contact support with your withdrawal ID. If a withdrawal shows "Rejected", the reason is listed (e.g., account mismatch, missing KYC) — follow the correction steps and retry. For any transaction issue, gather your transaction ID (visible in the history), payment method, amount, and timestamp, and email [email protected] or use in-app chat. We respond to transaction issues within 4 to 8 hours during business days and within 24 hours on weekends.